Professional service honor--win-win cooperation orientation
Gaining your trust is the first step of our service!
Provide customized production services according to the individual needs of customers.
Provide customers with high-quality services in a professional, pragmatic and comprehensive manner
1 . Training classes: We can carry out software usage training classes and professional specification study classes at the request of customers, so that students can get face-to-face support and services from technical experts.
2 . Videoconferencing: The company will notify users from time to time to hold web-based videoconferencing software learning classes. Users can get technical support and service from experts by attending web video training classes.
3 . Email: COGITO SOFTWARE JAPANESE CO., LTD has established a professional email system to keep track of users and answer their questions.
4 . Service website: The official website of COGITO SOFTWARE JAPANESE CO., LTD can provide users with software troubleshooting services.
1 .VIP Service (Subscription Service)
1 ) Use the latest version of software released by the company at any time to experience continuously upgraded product functions.
2 ) On-site service by technical support engineers.
3 ) The first time technical response service.
2 .Professional services: differentiated technical support, technical consulting services (including on-site technical support and assistance for emergency projects).
1）Professional engineers one-to-one software training and on-site service.
2）Well-known experts (including the company's core development engineers) give one-on-one lectures and project consulting services.
Companies need a software, now the product function design and user demand intersection is too little, the existing software function is big and full, and it can only be sold as a whole, which is beyond the enterprise budget; software developers only sell touch version software which is not flexible; software after-sales service is poor, maintain cost is very high; Companies need customized development software, but they can not find the right company ......
Service purpose
Gaining your trust is the first step to our service!
Expertise: We have a professional software project development team, rich practical experience, and the experience and accumulated results of collaborative development of professional software companies.
Customer service: customer-centric, providing customers with personalized software project development services that best suit your needs.
Execution efficiency: refusing to procrastinate gives you peace of mind to be a model enterprise in the software industry with on-time, high quality and high efficiency.
No single product can fully satisfy all the needs of customers and requires customized production services according to their individual needs.
Customer satisfaction is a constant pursuit of COGITO SOFTWARE JAPANESE CO., LTD No single product can fully satisfy all the needs of customers, and it is necessary to provide value-added services based on the products according to the individual needs of customers. Customized project creation services are designed to fully meet the management needs of our customers, and to help them realize their wishes for individualized needs and standardized management by using advanced technology platforms and tools and following standardized custom development and management processes.
As COGITO SOFTWARE JAPANESE CO., LTD continues to grow, its products are widely used in the market, helping customers to reduce input costs, and we are able to meet the demand for customized development services at different application levels across niche industries, bringing our services closer to our customers.
We have the top industry implementation consultants in the industry, nearly 17 years of experience in the implementation of information technology in the software industry, practiced by thousands of well-known customers, and accumulated as COGITO SOFTWARE JAPANESE CO., LTD consulting services.
Consulting is generally divided into "four steps and seven stages", which are project initiation, blueprint design, system implementation, acceptance and delivery four steps and more detailed project preparation, project initiation, project discussion, system initialization, process realization, and system operation , Acceptance and delivery of seven implementation stages. Follow the implementation principles of comprehensive planning, overall design, pilot first, step-by-step implementation, gradual promotion, continuous improvement, and continuous improvement.
COGITO SOFTWARE JAPANESE CO., LTD has an implementation consulting team with rich industry experience. Based on the standardized implementation process, we will output professional project management services throughout the life cycle. Through the implementation of consultant training and knowledge transfer, advanced management ideas are injected into enterprises, helping enterprises improve basic management, optimize enterprise business processes, and standardize enterprise management behaviors.
In addition, COGITO SOFTWARE JAPANESE CO., LTD also provides customers with pre-sales technical consultation and after-sales technical support; we establish a complete customer file for each existing customer and potential customer; we patiently listen to customers' opinions and suggestions, and try our best to feedback to customers; through double user surveys, we monitor our service quality while understanding user needs; through internal training, we allow technical support personnel and dealers to consolidate existing knowledge and learn new technologies in a timely manner to improve service quality ; We are people-oriented, pursuing perfection, we are constantly developing, customer first, and use our brilliant achievements to provide users with more "surprises"!
